Shipping and Delivery
HOLIDAY LAST SHIPPING DATES
Make sure to order on or before the dates below for delivery prior to Christmas:
New Zealand:
15 December - Standard Shipping
18 December - Express Shipping
14 December - International Shipping
**The above dates are provided based on average delivery timeframe, kindly note that there might be minority chance of unforeseen or unexpected delay from couriers.
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New Zealand
Standard DHL Express - $14.95 (3 - 4 business days)
Priority DHL Express - $21.95 (2 - 3 business days)
Australia
Australia Post Standard - $10.50 (2 - 7 business days)
Australia Post Express - $15.80 (1 - 3 business days)
International
DHL Express - $30 (3-5 business days)
The boring, but important stuff...
Despatch
We’ll ship your order within 1-2 business days from purchase date.
Bought during a sale or over Christmas? Please allow up to 5 business days for your order to be shipped.
We ship from Sydney NSW or from Melbourne, Vic.
If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order.
Australia
If you opt for a safe drop, this means you understand and accept any risk or responsibility for the parcel.
Customs
Your parcel may be subject to customs duties, taxes and clearance. This may vary for each country and any charges will be paid by you. Any additional charges associated with refusal / return to sender fees will also be shouldered by customers.
Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.co.nz