Freddy Rewards is a membership that allows you to earn points, redeem rewards, receive member exclusive gifts, promotions and access to new and limited edition items first. Sign up today, it’s free! The more points you earn, the more benefits you receive! Please refer to the Privacy Policy here.

Both online and in participating retail stores.

If you’re choosing to shop with Freddy, why not earn points for it? We’ll let you know when you earn enough points to cash them in for store credit, so you don’t need to keep track. When you unlock different tiers you can enjoy saving on future purchases, get access to exclusive sales and new product releases, plus, who doesn’t enjoy a cheeky gift on their birthday?

Online

Click here and enter your details, it’ll just take a few seconds. A confirmation will be sent to you via email once you have successfully signed up [check your junk/spam folder and mark us as a safe sender so you know when your rewards are ready.

In store

If you are visiting one of our store locations please approach one of our team members and they’ll be happy to sign you up.

It’s easy. Simply shop with us and you’ll earn points.

Once you’ve earned enough points you can instantly redeem your points for a store credit to be used on any future purchases (yes, even during a sale or with a discount coupon).

• For every $1 AUD spent = 1 point (excludes the purchase of a Freddy Gift Card both online and in-store.)

There are also one-time points to earn:

• Signing up for a Freddy Rewards Membership - 30 points.
• Following us on our Instagram - 5 points.

As a loyal Freddy lover, we wanted to make it easy for you to earn rewards that are worth it! We have four membership levels you can climb in order to unlock exclusive perks. The higher your status the more secret rewards you unlock. These rewards are so juicy, we’ll only tell you what they are when you reach that membership level.

Climb membership levels by simply shopping! Each $1, you get 1 point in exchange, plus we’ll give you more ways to earn points by completing quick and easy actions.

Membership Levels

• Economy Class - $0 - $449
• Business Class - $450 - $899
• First Class - $900 - $1799
• Private Jet - $1800+

Yes. Points expire every 6 months. So it is important that you use them within this timeframe otherwise they will disappear.

Yes. When you have accumulated enough points in order to redeem a store credit, you can use this as payment towards your order.

While you can’t redeem points during a sale, Freddy Rewards members will still earn rewards when shopping with the same email. Save those points for future purchases!

Yes. You can use both a discount code (max. of one discount per order - full priced items only) and a Gift Card (you can use more than one gift card at a time) on your Freddy order.

Login to your Freddy account and click on the Rewards tab to view your available rewards. If you’re eligible for a store credit, it’ll be available to redeem.

You can check your Freddy Rewards points balance just by logging into your account.

No. As long as you have previously signed up with your preferred email to the Freddy Rewards program, then it’ll automatically apply every point you earn onto your account without having to login every time you shop.

Please note:

• If you have not signed up to become a Freddy Rewards member, you will not accumulate points automatically. To start earning rewards sign up here and you will instantly receive 30 bonus points just for signing up.
• If you checkout using a different email address than the one on your Freddy Rewards account your points will not be added to your Freddy Rewards account. Please reach out to us at support@freddystore.com.au.

Once you have paid for your Freddy goodies, your account will be automatically credited. You can login after your payment is received for a live view of your points balance.

Freddy Rewards points may not be appearing because:

• You have not made a purchase within 6 months of signing up.
• You have returned a product for a refund.
• You have exchanged a product for a lower value item, there will be an adjustment in points.
• You have purchased a gift card. Gift cards are not eligible for points.
• You have paid for shipping. Shipping costs are not eligible for points.

If the reasons above don’t fit your case, don’t worry, we’ve got your back! Contact support here or email support@freddystore.com.au.

No. You do not need a physical Freddy Rewards card. The information provided upon sign up including your email address and phone number can be used to identify your Freddy Rewards membership whether you are in-store or online.

Just add your birthday on our rewards page and your reward will be sent to your email on your birthday.

We have 8 brand new ways to earn points which you can view here on our Freddy Rewards page.

Make sure you are logging in using the email address you used when you purchased. Feel free to contact our customer support team if you need further assistance

Yes, just contact our customer service team and they can merge your accounts for you.

Please reset your password on our login page and should you require further assistance, feel free to contact our customer service team

To maintain your tier status you need to make a purchase and maintain your points value within a 12 month period in order to keep your Freddy Rewards status.

Each Freddy distributor per country is a separate entity as such, account and points earned from other countries may not be merged and is only applicable on the Freddy country you purchased from. E.g. Your account and the points you earned from Freddy Australia is only accessible and redeemable via the Freddy Australia website www.freddystore.com.au

To get your Birthday treat from Freddy, make sure you have added your birthdate in your account. Simply log in to your Freddy account using your registered email and password, go to Rewards page, scroll down and you can add your birth date on the box that says Birthday rewards. Please expect your Birthday reward via email on the day of your birthday.