Shipping and Delivery
Business as usual at Freddy, our dispatch centers and courier services are 100% operational. Some delay maybe experienced shipping/ delivery due to the current social distancing procedures and challenges of the pandemic.
Order before these dates to guarantee delivery by Christmas
New Zealand via DHL express – 20 December 2021
Standard Post – 15 December 2021
Express Post – 20 December 2021
DHL Standard - $10.50 (4 - 10 business days)
DHL Express - $19.95 (2 - 3 business days)
Australia Post Standard - $10.50 (2 - 7 business days)
Australia Post Express - $15.80 (1 - 3 business days)
DHL Express - $25.00 (3-5 business days)
The boring, but important stuff...
We’ll ship your order within 1-2 business days from purchase date.
Bought during a sale or over Christmas? Please allow up to 5 business days for your order to be shipped.
We ship from Sydney NSW. If your order or some items in your order are unavailable in our Sydney warehouse, we may ship from either our Perth or Melbourne stores, and shipping times may vary.
If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order.
If you opt for a safe drop, this means you understand and accept any risk or responsibility for the parcel.
Your parcel may be subject to customs duties, taxes and clearance. This may vary for each country and any charges will be paid by you.
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at email@example.com
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