Returns & Exchange
How to Return or Exchange:
We get the risk you take when you buy online; you can’t try on or feel the fabric. That's why we offer a 14-day return policy where you can choose from a refund (on full priced items), exchange in size or store gift card as long as your return meets the requirements below. This starts the day you receive us, so you can find your perfect fit, even if it takes more than one try. For items received that are not in brand new condition please see below "condition of your Freddy's upon arrival" for instructions.
What you'll need to do:
- Read the policies below carefully.
- Verify your return or exchange meets the policy requirements.
- email email@example.com with your order number and we’ll let you know what to do next. You’ll need to return within 7 days from when we give you the green light.
Standard Return Policy:
- All tags, ribbon and packaging must be in original condition.
- Original brand new condition required. The item(s) must not have been washed, worn (other than to try on), or have any markings, stains, or damage at all.
- Returns must include a valid Tracking Number. We are not liable for lost or stolen return packages.
- You pay return shipping. We don’t charge restocking fees or other fees. We will replace/exchange your item(s) with free shipping back to you.
- Allow 5-14 days for your refund to appear in your account. It will be issued in the same way you paid, so if you used a debit card, stop refreshing your Paypal account.
- No return will be accepted for undergarment or pants with built in undergarment (men’s pants). These sales are final due to hygienic safety.
- Items discounted up to 29% or orders that used a Promotion Code will be either exchanged for the same style in a different size, or you will be awarded a Gift Card (in case your size is not in stock).
- Items discounted 30% or more are deemed Final Sale, and are yours to keep and show off to friends.
- Our return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law
- Gift Cards may not be returned, nor are they redeemable for cash.
If you made your purchase using Afterpay, we can accept your return for an exchange or store credit within our Standard Return Policy. Except in relation to faulty goods. Customers wishing to receive a refund on their Afterpay purchase will be charged a 5% restocking fee, and the remaining refund amount will be processed through their Afterpay account. Read more about Afterpay here.
- When choosing your size, it is extremely important to use our Size Guide and your best judgement.
- If your garment does not fit as expected, you are welcome to exchange it for the correct size.
- We sell out quickly; therefore, we highly recommend you first purchase the size/style you want and then reach out to us for an exchange. Just let us know you already purchased the exchange. We will then refund your original order once we have received and inspected your return package.
- You are responsible for the additional shipping costs associated with sending your parcel back to us.
- Returns sent back to our warehouse beyond our 14 days return policy will not be accepted
Condition of your Freddy's upon arrival
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If you receive your order and find a fault in some way that we may have missed, please email us with photos within 48 hours at firstname.lastname@example.org and we'll look into it for you.
If the fault is deemed our responsibility, we are happy to replace your item if stock is on hand, or issue a gift card if stock is unavailable. We will refund you for both product & return shipping for faulty items if we are unable to replace with an identical item.
Please note: items which have been damaged due to general wear and tear or misuse are not considered to be faulty.
This policy does not apply to change-of-mind returns, or for reasons that it does not suit your body type. If you change your mind about your Freddy’s please see instructions above “How to Return or Exchange”.