In Store Return Policy:
Purchased a sale item in the store? See our return policy for sale items:
How to Return or Exchange In-Store Purchases:
What if my item is Faulty?
If you believe you have purchased an item with a manufacturing fault that we may have missed, please immediately bring your items back to our store. Our team will assess your item along with your proof of purchase and if the item is deemed our responsibility we will offer a repair or replacement.
Items are not considered faulty if they are as a result of normal wear and tear.
NOTE: If you purchased in store, please make your way back in-store to request an exchange or gift card within 30 days from purchase with all tags attached and in brand new condition.
Freddy has partnered with Try with Mirra to give you the option to you can try our products before you buy, completely risk-free!
This is applicable to FULL PRICED items only.
If you need to return any Try Before You Buy purchase, Try with Mirra will send you a prepaid return label by email when your return request is received.
Return Guidelines:
If you have purchased from our Cremorne store in Melbourne, please make your way back in-store to request an exchange or gift card within 30 days from purchase. We do not offer refunds for change of mind unless your item has a major manufacturing fault within a reasonable time frame. Kindly ensure your Freddy item is in brand new condition with all tags attached and your receipt is in tow.
Purchased a sale item in the store? See our return policy for sale items:
- 5% up to 45% off sale or discount - may be exchanged for the same style in a different size, or may be returned for a store credit
- 50-60% off sale or discount is considered Final Sale and are not eligible for a return except if there is a major manufacturing fault in the product
- Outlet sale, Clearance Sale, Buy 1 Get 1 Free items are considered final sale and are non-returnable unless there is a major manufacturing fault in the product
If you have any questions or need further assistance, you may call our store directly:
Freddy Cremorne +61 491 841 401
We get the risk you take when you buy online, you can’t try on or feel the fabric. That's why we offer EASY and FAST returns! If your Freddy item meets the conditions below, please click the start a return button below to proceed with the return process and a PREPAID RETURN LABEL(printable) will be provided for you:
- The item was purchased online
- The item(s) must be in 100% brand new condition with the tags attached, have not been washed, worn, stained or damaged in any way. Items returned in condition that will be deemed as NOT saleable will be returned back to customer at customer's cost
- Item is within 30 days from date of delivery
- Bundle or Set: Freddy may require return of both top and bottom for products sold in bundles or set
- If you received an incorrect item, please click here
- For exchanges, if your preferred product becomes out of stock, a gift card will be issued
- Please post your return within 14 days upon lodging their return request. If returns are not posted within this timeframe, the return request might be denied or cancelled
Our return policy is in addition to and does not affect the statutory rights you have under the Australian consumer Law.
If you have any questions or needs further assistance , you may call us at +61 3-99173305. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.au.
International and New Zealand orders may be returned within 30 days from delivery
Please contact our customer support at support@freddystore.com.au to request for a return
Full priced orders - may be returned for a refund or Freddy store credit (5% Bonus if you choose the Store Credit option)
5% to 30% sale or discounted orders - may be returned for a refund or Freddy store credit (5% Bonus if you choose the Store Credit option)
31% to 45% sale or discounted orders - may be returned for a Freddy store credit
50% to 60% sale or discounted orders - may be returned for a Freddy store credit (handling/ restocking fees apply per item)
70% off and up and Clearance/ Outlet sale - Final sale, non returnable nor exchangeable
Note: Any cost associated with returning the item to Australia will be shouldered by the customer
If you have any questions or needs further assistance , you may call us at +61 3-99173305. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.au.
We kindly request that you avoid combining returns from different return request lodged or different orders to avoid delay in the processing of your return.
If you have multiple items to return from one order, you may complete a return request for all items that you wish to return and you will receive a single label for the items you are sending back. Labels are created based on weight and using one label for other items not lodged in the return request may result in your return package being returned to you due to differences in the recorded weight.
If you have any questions or needs further assistance , you may call us at61 3-99173305. We are also available on live chat on our website here, FB messenger here or you may send us an email atsupport@freddystore.com.au.
Once your refund, exchange or store credit has been processed, unfortunately we are unable to make amendments in your return. However, if your return has not been processed yet and you would like to make changes, please do not hesitate to contact our Customer Support Team and we’ll do our best to help you with your request.
For any amendment done to your return request, please ensure to use the NEW return label provided. Otherwise, the amendment request may not apply.
If you have any questions or needs further assistance , you may call us at +61 3-99173305. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.au.
Applicable to online purchases, we accept refunds for change of mind returns on full priced items or items discounted 5 to 30% off (excluding postage), providing our Return Terms & Conditions are met.
We offer FREE returns on exchange and store credit options (Australia orders). For refunds, a restocking/ return label fee of $9.95 will apply.
Bundle or Set: Freddy may require return of both top and bottom for products sold in bundles or set.
To lodge a return, please click the button below.
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Please see our return policy for sale, discounted or purchases using a discount code:
- 5 to 30% off sale or discount - may be returned for an exchange, store credit or refund.
- 40-50% off sale or discount - may be returned for an exchange or store credit. Return label/ handling fee per item will apply
- 60-70% items are considered final sale and are non-returnable. This does not affect your statutory rights
- Outlet sale, Clearance Sale items are considered final sale and are non-returnable. This does not affect your statutory rights
- Bundle or Set: Freddy may require return of both top and bottom for products sold in bundles or set.
To log a return, please click the button below.
Once we have received your return, please allow 1-2 business days for us to inspect your item and process your return. You will receive an email from us once your return has been processed.
Kindly note:
- Freddy is not liable for lost or stolen return packages.
- For exchanges, if your preferred product becomes out of stock, a gift card will be issued
- Once a refund is processed, it might take 3-7 business days for the refund to appear in your account depending on your bank.
- Refunds may only be issued in your original method of payment
- A restocking fee may be required at our discretion if your return is accepted outside our normal returns policy or if you are returning a highly discounted item.
- Returns sent back to our warehouse beyond our 30 days return policy or items not returned in the same condition as it was sent will not be accepted and will be returned back to your address
- Original shipping fee and shipping insurance are non refundable
Refunds may only be applied to the original payment method. E.g. If you paid your order via credit card, refund will be via the same exact credit card. If you paid your order using a gift card or store credit, we will process your refund to the same gift card/ store credit.
If the same credit card becomes inactive due to being lost, expired or a replacement credit card has been issued by your bank, we can then only process a store credit.
Unfortunately, Gift Cards may not be returned, nor are they redeemable for refund/cash. But it can be gifted to a special someone :)
If you have any questions or need further assistance , you may call us at +61 3-99173305. We are also available on live chat on our website here, FB messenger here or you may send us an email at support@freddystore.com.au.
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If you receive your order and find a fault in some way that we may have missed, please click here to fill out our online form within 48 hours from delivery.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable amount of time from the purchase date. Any alteration or repair done on the product may void any warranty if applicable.
If the fault is deemed our responsibility, you can choose between a replacement if stock is on hand, a store credit or a full refund to your original payment method.
Items are not considered faulty if they are as a result of normal wear and tear.
Some items are not returnable such as underwear, clothing with built-in underwear, Outlet sale, Clearance sale, or purchases 70-80% off.
If you have any concern or questions about our online return portal, you may call us at+61 3-99173305. We are also available onlive chat on our website here,FB messenger hereor you may send us an email atsupport@freddystore.com.au.
We are so sorry to hear you’ve received an incorrect item in your order, we’d love to make this right with you. If you can please click here to fill out our online form, we’ll look into it asap for you. A paid return label will be issued for any incorrect order received.
You may message us via live chat on our website, Facebook messenger here or email us at support@freddystore.com.au.
Here are the item that are non returnable:
- Underwear, pants with built-in undergarment (men’s pants) and face masks are considered final sale and non returnable. These sales are final due to hygienic safety unless the garment is deemed to have a manufacturing fault.
- Gift cards
- Any item that has been washed, worn, unstained or has missing clothing tags
- Any item that was damaged through wear and tear, external causes or any damage that is not due to manufacturing fault
- Any purchase from outlet sale, buy 1 take 1 purchases or any item purchased with 70% off discount and up
New Zealand
